Terms of service

KOVA PERFORMANCE LTD

TERMS & CONDITIONS

Effective date: 6th October 2026

These Terms & Conditions (“Terms”) apply to all services provided by Kova Performance Ltd (“Kova Performance”, “we”, “us”, or “our”) to clients (“you” or “your”), including online coaching, sports massage, cupping therapy and myofascial scraping.

By booking, purchasing, or participating in any of our services, you confirm that you have read, understood and agreed to these Terms.

1. Our Services

Kova Performance provides performance and wellbeing services, which may include:

• Online coaching and performance programming;
• Sports massage;
• Cupping therapy;
• Myofascial scraping/gua sha-style soft-tissue treatment; and
• Related fitness, exercise, recovery and performance guidance.

Our services are intended to support physical performance, recovery, mobility and general wellbeing.

Our services do not constitute medical diagnosis, medical treatment, physiotherapy, or other regulated healthcare unless expressly stated otherwise.

We may modify, add or remove services from time to time.

2. Booking and Appointments

Appointments must be booked through the booking method provided by Kova Performance.

Your appointment is not confirmed until you have received confirmation from us and, where applicable, payment or a deposit has been received.

Please arrive on time for in-person appointments. If you arrive late, your appointment may still finish at the originally scheduled time and the full appointment fee may remain payable.

For online coaching, you are responsible for providing accurate information and completing any required forms, assessments or questionnaires.

3. Payment

All prices will be communicated at the time of booking or purchase.

Payment must be made in accordance with the payment terms provided by Kova Performance.

Where a coaching package or programme is purchased, payment may be required in full or by an agreed instalment arrangement.

Unless otherwise agreed in writing, coaching packages, programmes and treatment sessions are personal to the client and cannot be transferred to another person.

We reserve the right to suspend or terminate services where payment is overdue.

4. Cancellation and Rescheduling

We understand that circumstances can change. If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Unless otherwise stated at the time of booking:

• Cancellations made with 24 hours or more notice may be rescheduled without charge.
• Cancellations made with less than 24 hours' notice may be charged at the full appointment rate.
• Failure to attend an appointment without notice (“no-show”) may result in the full appointment fee being charged.
• Repeated late cancellations or no-shows may result in future bookings requiring payment in advance.

Any refund or rescheduling entitlement will be subject to applicable UK consumer law.

For online coaching packages, missed coaching calls or appointments may not be carried forward unless agreed with Kova Performance in advance.

5. Online Coaching

Online coaching may include exercise programming, training advice, educational material, check-ins, communication and other performance-related guidance.

You acknowledge that the effectiveness of online coaching depends partly on your own consistency, adherence and communication.

We do not guarantee any particular result, performance improvement, weight loss, muscle gain, competition result or other outcome.

You are responsible for following programmes within your own capabilities and for communicating any pain, injury, illness, change in health or other relevant concern to your coach.

We may modify your programme where we believe this is appropriate based on the information you provide.

6. Health and Medical Information

Before receiving treatment or participating in physical activity, you must provide accurate and complete information about your health.

You must inform us of any relevant:

• Medical conditions;
• Injuries or recent injuries;
• Operations or procedures;
• Medications;
• Allergies;
• Skin conditions;
• Pregnancy;
• Cardiovascular or circulatory conditions;
• Blood-clotting or bleeding disorders;
• Relevant neurological conditions; or
• Other circumstances that may affect your ability to safely participate in exercise or receive treatment.

You must inform us if your health changes during the period in which you are receiving our services.

We may refuse, postpone or modify a session where we reasonably believe that treatment or exercise may not be appropriate or safe.

Where appropriate, we may recommend that you seek advice from a doctor, physiotherapist or other suitably qualified healthcare professional before participating.

7. Sports Massage

Sports massage is a form of soft-tissue and deep-tissue treatment intended to support recovery, mobility and general physical wellbeing.

You understand that sports massage may involve pressure or manipulation of muscles and soft tissues and that some temporary effects may occur, including:

• Tenderness or soreness;
• Temporary discomfort;
• Bruising;
• Redness;
• Fatigue; or
• Temporary changes in sensitivity or mobility.

You should communicate with your practitioner throughout the session and immediately inform them if pressure or treatment becomes excessively painful or uncomfortable.

Sports massage is not intended to diagnose or treat medical conditions.

8. Cupping Therapy

Cupping involves placing cups on the skin to create suction.

You acknowledge that cupping may result in temporary:

• Circular marks;
• Redness;
• Skin discolouration;
• Bruising;
• Tenderness;
• Mild swelling; or
• Skin irritation.

These effects can sometimes last for several days.

You must inform us before treatment if you have any condition or circumstance that may make cupping unsuitable.

Cupping should not be understood as a substitute for medical diagnosis or treatment.

9. Myofascial Scraping

Myofascial scraping, sometimes referred to as scraping or instrument-assisted soft-tissue work, involves using an appropriate tool over the skin and underlying soft tissue.

The treatment may result in temporary redness, tenderness, bruising, sensitivity or other skin changes.

You must inform your practitioner of any relevant health conditions, injuries, medications or other circumstances that could affect your suitability for treatment.

Treatment will be modified or discontinued if your practitioner considers it inappropriate or if you experience significant discomfort.

10. Consent

Before receiving hands-on treatment, you will be given an opportunity to discuss the treatment and raise any concerns.

By proceeding with treatment, you confirm that you understand the general nature of the service and consent to the treatment being provided.

You may withdraw your consent at any time.

You are encouraged to communicate openly with your practitioner throughout the session.

11. Client Responsibilities

You agree to:

• Provide accurate information about your health and circumstances;
• Follow reasonable instructions provided by your coach or practitioner;
• Tell us about any pain, injury, illness or change in health;
• Attend appointments on time;
• Maintain appropriate personal hygiene for hands-on treatments;
• Treat Kova Performance staff respectfully;
• Use online coaching materials only for your own personal use; and
• Not share, reproduce, sell or distribute coaching programmes or materials without our written permission.

12. Exercise and Physical Activity

Participation in exercise and physical activity carries inherent risks, including the possibility of injury.

You are responsible for exercising within your own capabilities and following the instructions provided.

If you experience significant pain, dizziness, shortness of breath, chest pain, fainting, unusual symptoms or another concerning symptom during exercise, you should stop exercising and seek appropriate medical attention.

You should seek medical advice before undertaking exercise if you have concerns about your ability to participate safely.

13. No Guarantee of Results

Kova Performance provides professional guidance and programming but cannot guarantee specific results.

Individual outcomes may vary depending on factors including, but not limited to:

• Training consistency;
• Nutrition;
• Sleep and recovery;
• Previous training history;
• Genetics;
• Lifestyle;
• Health;
• Adherence to the programme; and
• Other factors outside our control.

Any examples of results, testimonials or transformations are illustrative and do not guarantee that you will achieve the same outcome.

14. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to the above, Kova Performance will not be responsible for loss or injury arising from circumstances outside our reasonable control or from your failure to provide accurate health information, follow reasonable instructions, or exercise within your own capabilities.

We do not accept responsibility for injuries, losses or damages resulting from information that you have withheld or inaccurately provided to us.

Nothing in these Terms affects your statutory rights as a consumer.

15. Online Coaching Materials and Intellectual Property

All coaching programmes, documents, videos, written materials, training plans, graphics, branding and other content supplied by Kova Performance remain our intellectual property unless otherwise stated.

Materials provided to you are for your personal use only.

You must not reproduce, distribute, publish, sell, share, copy or commercially exploit our materials without our prior written consent.

16. Communication

Where online coaching includes messaging or communication support, reasonable response times will be communicated as part of your coaching package.

Coaching communication should not be used for urgent medical or emergency situations.

If you believe you have a medical emergency, contact the appropriate emergency or healthcare service.

17. Confidentiality and Personal Information

We will handle your personal information in accordance with applicable UK data protection legislation and our Privacy Policy.

Health information provided to us will be treated as confidential and handled appropriately.

We will only use your personal information for legitimate business purposes, including delivering services, managing bookings, processing payments and communicating with you, subject to applicable data protection requirements.

18. Photography, Testimonials and Marketing

We will not use identifiable photographs, videos, testimonials or other personal content for marketing purposes without obtaining the appropriate permission from you.

If you provide a testimonial or voluntarily submit content for promotional use, you agree that Kova Performance may use it for legitimate marketing purposes where you have given the relevant consent.

You may withdraw marketing consent where applicable.

19. Right to Refuse or Terminate Services

Kova Performance reserves the right to refuse or terminate services where:

• Payment is not made;
• A client behaves abusively, threateningly or inappropriately;
• We reasonably believe treatment or exercise is unsafe;
• A client repeatedly breaches these Terms;
• False or materially incomplete information has been provided; or
• Continuing the service would otherwise be inappropriate.

Where services are terminated, any refund will be considered in accordance with applicable consumer law and the circumstances of termination.

20. Changes to These Terms

We may update these Terms from time to time.

Where changes materially affect your rights or obligations, we will provide reasonable notice where appropriate.

The latest version will apply to new bookings and services after the effective date stated above.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.

22. Contact

Kova Performance Ltd

Company registration number: 17446566

Registered office: 6 Hillsboro Avenue, Frodsham, WA67QY

Email: Kova.coachingjo@gmail.com

Telephone: 07791698155

Website: www.kovaperformance.co.uk

By booking or purchasing services from Kova Performance Ltd, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.